r798 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how r798 ("r798", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "Player", "User") who access or use the r798 online casino and sports betting platform available at r798.pro, including all associated mobile-optimised interfaces and customer support channels.

r798 operates as an internationally licensed gaming platform. As part of our licensing obligations, we are required to implement robust data protection practices and to be transparent with our players about how their personal information is handled. This Policy is designed to fulfil that obligation and to give you a clear understanding of your privacy rights in relation to your r798 account.

If you have any questions about this Policy or about how r798 handles your personal data, please contact our support team. Contact details are provided in Section 13 of this Policy.

Data Controller

For the purposes of applicable data protection law, r798 is the data controller in respect of the personal information collected and processed in connection with your use of the Platform. As data controller, r798 is responsible for determining the purposes for which your personal data is processed and the means by which that processing is carried out.

r798 operates under international gaming compliance standards. Our data processing practices are subject to oversight by our licensing authority, which may from time to time request access to player data for regulatory audit and compliance verification purposes. Any such disclosures are made in accordance with our legal obligations and are governed by Section 6 of this Policy.

Where r798 engages third-party service providers to process personal data on our behalf — for example, KYC verification partners or payment processors — those providers act as data processors under agreements that require them to process data only on r798's documented instructions and to maintain appropriate security standards.

Personal Data We Collect

r798 collects personal data from you in the following categories and circumstances:

r798 does not collect sensitive personal data such as health information, religious beliefs, or biometric data, except where expressly required by our KYC obligations or by a specific regulatory instruction from our licensing authority.

How We Use Your Personal Data

r798 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your r798 account, including verifying your identity and age at registration and at any subsequent point required by our regulatory obligations.
• Service Delivery: To provide you with access to our gaming platform, process your wagers, credit your winnings, and facilitate deposits and withdrawals via your selected payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Regulatory Compliance: To fulfil our obligations under international gaming compliance requirements, including KYC verification, anti-money laundering (AML) screening, transaction monitoring, and regulatory reporting to our licensing authority.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to administer responsible gaming tools such as self-exclusion and deposit limits, and to communicate with players who may be exhibiting signs of harmful gaming behaviour.
• Fraud Prevention and Security: To detect and investigate suspicious activity on the Platform, to protect the integrity of our gaming environment, and to prevent unauthorised access to player accounts.
• Customer Support: To respond to your enquiries, investigate complaints, and administer dispute resolution processes.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates relevant to your gaming preferences. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purposes of improving our platform, personalising your experience, and enhancing our product offering.

r798 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first providing you with notice and, where required, obtaining your consent.

Legal Basis for Processing

r798 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary for r798 to fulfil its contractual obligations to you under the r798 Terms & Conditions — including account creation, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required to comply with our obligations under international gaming regulations, anti-money laundering requirements, and our licensing authority's directives is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for the purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of r798's legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for the purpose of sending you direct marketing communications is carried out solely on the basis of your freely given, specific, and informed consent. Where consent is the legal basis for processing, you retain the right to withdraw that consent at any time with immediate effect.

Sharing Your Personal Data

r798 does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum financial data necessary with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to process your deposits and withdrawals. These providers are contractually bound to process your data solely for this purpose.
• KYC and AML Verification Partners: We share identity and document data with licensed identity verification and AML screening service providers to fulfil our regulatory obligations. All such providers operate under data processing agreements with r798.
• Regulatory and Licensing Authority: We may be required to disclose player account information and transaction records to our licensing authority or to financial intelligence units as part of our regulatory reporting obligations. Such disclosures are made in compliance with applicable law.
• Law Enforcement and Legal Process: Where r798 is subject to a valid legal order, subpoena, or law enforcement request, we may be required to disclose personal data. We will, where permitted by law, notify you of such a request before complying.
• Game Content Providers: Certain aggregated, non-personally-identifiable session data may be shared with our licensed game content providers for the purpose of RNG certification audits and game integrity verification.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of r798's assets, personal data held by r798 may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

All third parties with whom r798 shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only in accordance with their documented instructions from r798.

Cookies & Tracking Technologies

r798 uses cookies and similar tracking technologies on the Platform to support its operation, enhance your experience, and fulfil our security and compliance obligations. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable session authentication, maintain your login state, remember your language and currency preferences, and support security features. These cookies cannot be disabled without materially impairing your ability to use the Platform.
• Analytical Cookies: These cookies collect anonymised data about how players use the Platform — including pages visited, time spent, and navigation paths — to help r798 identify areas for improvement. This data is processed in aggregate and is not used to identify individual users.
• Functional Cookies: These cookies remember your preferences and settings — such as display options and responsible gaming tool configurations — to personalise your experience across sessions.
• Security Cookies: These cookies support our fraud detection and account security systems by identifying unusual access patterns and flagging potentially compromised sessions for review.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the r798 Platform. Strictly necessary and security cookies cannot be opted out of as they are integral to the secure operation of the Platform.

Data Retention

r798 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by our regulatory obligations. The following retention periods apply by data category:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and may be retained for analytical purposes without restriction.

Your Data Rights

Subject to applicable law and our regulatory obligations, you hold the following rights in respect of the personal data that r798 holds about you:

• Right of Access: You have the right to request a copy of the personal data r798 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For minor account details, you may update information directly through your account profile settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our regulatory data retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you object to processing based on legitimate interests.
• Right to Object: You have the right to object to processing of your personal data that is based on r798's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — in particular, direct marketing communications — you have the right to withdraw that consent at any time with immediate effect. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please contact r798 support with a description of your request and sufficient information to verify your identity. We will acknowledge your request within 5 business days and provide a substantive response within 30 days. Complex or multiple requests may be extended by a further 30 days with prior notice to you.

Data Security

r798 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit TLS encryption for all data transmitted between your device and the r798 Platform.
• Encryption of sensitive data fields at rest in our database systems.
• Role-based access controls limiting access to personal data to authorised personnel with a documented operational need.
• Regular security assessments and penetration testing of our platform infrastructure.
• Continuous monitoring of access logs for anomalous activity indicative of a data breach or unauthorised access attempt.
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with our regulatory obligations.

Notwithstanding the above, no internet-based system can guarantee absolute security. r798 cannot warrant that data transmitted over the internet will be entirely free from interception by third parties. You are responsible for maintaining the security of your own account credentials and for reporting suspected unauthorised access to r798 support immediately.

Children & Minors

The r798 Platform is strictly intended for users who are 21 years of age or older. r798 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process, and r798 reserves the right to request documentary proof of age at any stage.

If r798 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be handled in accordance with our regulatory obligations and may be withheld pending investigation.

If you believe that a minor has registered an account on r798 or that personal data relating to a minor is being held by r798, please contact our support team immediately so that we can investigate and take appropriate action.

Amendments to This Policy

r798 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on this page with an updated effective date. Where practicable and where required by our regulatory obligations, we will provide registered players with advance notice of material changes via the email address associated with their account.

Your continued use of the r798 Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed of how your personal data is being handled.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how r798 has handled your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.

Support email: [email protected]

When submitting a data rights request or privacy complaint, please include your registered account username, a clear description of your request or concern, and sufficient information to allow us to verify your identity. r798 will not action data rights requests that cannot be tied to a verified account holder.

If you are not satisfied with r798's response to a privacy complaint, you have the right to escalate your complaint to our licensing authority's player dispute resolution process. Details of this process are published on our Responsible Gaming page and are available from our support team on request.